Chart Review of Required Medical Documentation Standards of Client Care
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Introduction
Nosotros live in a measurement culture. Actions, observations and intent are all discipline to review and comparison to desired standards. In order to meet pressures internal to our profession, as well as external, records must be generated, stored, and maintained. Medical documentation has become a component of health care as significant equally the rendering of hands-on, directly person intervention. Refreshing our knowledge of documentation premise and process is essential to hone our professional technical skills.
The Health Tape
Medical documentation refers to whatever written or electronically generated information about a client describing services or care provided to that client. Documentation may exist in the course of newspaper records or electronic documents. Electronic documents include computer-created medical record files, faxes, e-mails, pictures, video or sound recordings. Through documentation key observations, decisions, actions, and outcomes can be communicated, also every bit preserved in a lasting fashion. The intent of documentation is the creation of a permanent, accurate account of what occurred and when information technology occurred.
The claiming today is to provide succinct but comprehensive records that accurately portray the client'southward experience while addressing the standards of professional and organizational care, regulatory requirements, financial responsibility, and criteria for reimbursement. This record of care, a legal certificate, includes information from nurses and diverse other health professionals whose interdisciplinary office has contributed to client outcome.
With the abundance of data sources present in health intendance's data-rich environment, a definition of exactly what elements contain the legal wellness tape is important. Guidelines from AHIMA, the American Health Information Direction Association, suggest that each organization exist responsible to define the content of the legal health record in accordance with its organisation capabilities and legal surround.1
Each health care facility must take a compliance system able to guide and ensure an accurate and complete record generation (e.g. documentation), record maintenance, and records destruction (when appropriate). The American Health Care Association (AHCA) offers guidance to facilities in the design of compliance programs. In their recommendations concerning the cosmos and retentivity of records, AHCA and AHIMA list the demand for each facility rendering health care to accost the following items.two
- Maintenance of records and data in a safe, secure place
- Routinely creating and maintaining difficult copies of electronic documentation
- Limiting access to records in order to prevent fabrication or destruction
- Evolution of certificate memory and destruction policies that are consistent with applicable laws
Legal wellness records must see accepted standards present within each organisation as well as those applied past review or oversight authorities such equally the Centers for Medicare and Medicaid Services, country and federal regulations, or the Articulation Commission on Accreditation of Healthcare Organizations.
While organizations such as the Joint Committee recognize that both concrete (due east.g., paper charts) and electronic health records must be individualized to the unique needs and settings of each care facility some basic components should uniformly be nowadays1:
- Customer identifying data
- Name, birth engagement, residence, sex, blood blazon, etc.
- Known medical history
- Medical, surgical, medication, family and social history, social, immunizations, etc.
- Medical encounters
- Summations of interviews, assessments, interventions past medical personnel such as physicians, specialists, consultants.
- Orders and Prescriptions
- Medical orders for specific treatments or medications.
- Progress notes
- Documentation of observations or care given by all members of the health care squad in chronological club leading to the client's current state of wellness.
- Test results
- Laboratory reports, imaging studies, pathology results, respiratory testing, etc.
- Other information
- Such items every bit flow sheets (i.e., Intake and Output, Vital Signs, etc.), Medication Assistants records, ECG tracings, informed consent documents, educational needs assessments, etc.
Communication of Information
Documentation in the client chart provides a ways past which health professionals tin can communicate data to each other. Notes on what each of us observes equally well as how we respond with interventions, or the formations of plans of care, are entered into this repository of information centered upon the client.
Health care facilities are tasked past organizations such as The Joint Committee (TJC) or the Centers for Medicare and Medicaid Services (CMS) to finer manage the collection of health data using uniform data sets and policies that guide record creation and handling. While the components of the wellness record may differ somewhat in each facility, certain minimum standards are expected for both paper and electronic documentation systems.3
Suggestions from external sources can exist very specific, such as the 2018 abbreviation use standard (IM.02.02.01.EP.02 & 03) from the Joint Committee. In this standard, (formerly known as NPSG.02.02.01), each hospital is required to have a written policy that addresses the use of abbreviations and symbols. This policy is to address all orders and medication-related documentation that are handwritten (including costless-text computer entry) or pre-printed forms.4
The Articulation Committee Information Direction Chapter, 2018 Accreditation Standards: Infirmary, Standard IM.02.02.01.EP.02 & 03 "Do Not Use" List4 |
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Each hospital is to have a written policy that includes the following:
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Communicating Conspicuously in Chart Notes
The knowledgebase offered within the profession of nursing is full of practical bits of assist. Centrolineal health professions such medical information management specialists tin can provide insight into how documentation is perceived and what is and is not the best phrasing. Mutual exercise experience leads to acceptable manners for handling and conveying of information conspicuously and consistently.5
Documentation Practice's | Documentation Don'ts |
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Progress notes are essential medical records based on the healthcare profession process: assessment, professional diagnosis, planning with goal setting, implementation/ interventions, and evaluation. Progress notes serve to;
- Establish a communicated baseline
- Tape relevant information at regular intervals
- Provide snap-shot summaries of a customer's condition
- Document changes in condition
- Document response, or lack of response, to treatment
Each care setting tends to specify the patient data format or chart annotation style that they adopt for progress notes. Follow your facility's documentation policies. In that location are many charting styles currently bachelor. Each notation format has advantages equally well as disadvantages. Some have been effectually for a long time, while others are rather new. Many institutions blend format systems together to get just the right tape-keeping style that works for their unique needs. Whichever fashion is used, conspicuously communicate while fugitive potential legal problems. Careful forethought and practice using a charting strategy will lead to consistently clear and legally defensible documentation.
Narrative-Chronological
The narrative note is the about traditional medical record progress note style. It involves the documentation of assessment data, interventions made, and patient responses in chronological order with free-flowing construction, content and form. Many facilities rely solely on this format, while in other settings narrative notes serve to supplement check-off forms and menstruation sheets.
Narrative charting tends to exist thorough and detailed. It is too time-consuming. The narrative chronological format is popular with healthcare professionals who document complex descriptions with comprehensive assessments.
One critical legal effect with this style is that shift to shift, person to person, inconsistency makes it difficult to follow the patient'south progress and programme appropriate intendance. Each nurse may write her notes with a unique style, thus making continuity of care more difficult. Since this form allows for "free-flowing" paragraphs in that location is more room for sloppy writing, spelling errors, rambling repetitive narration, inappropriate personal opinions, and inaccurate language. Although these problems are not necessarily indicative of negligence, a negative inference may exist fabricated regarding the "professionalism" of the nurse and the facility.
To avoid problems, brand sure that each nurse tries to achieve a measure of consistency with record keeping. Perhaps decisions tin be fabricated regarding the placement of vital signs, patient outcomes and care rendered within each narrative paragraph turning critical thinking into critical charting.8 Have a dictionary available to help with spelling problems. Handwriting must be legible, and descriptions of patient observations must be precise. When flow charts are used to document vital signs, avoid repeating that information in the narrative unless in that location is a specific change that you are addressing in the note.
Trouble Oriented Medical Records
Problem area charting formats focus on specific needs rather than full general assessment information.nine POMR or trouble-oriented medical record systems frequently use acronyms to provide memory aides as to the structure of the progress note existence written. As POMR documentation focuses on progress in specific problem areas, information technology is sometimes generically referred to as "focus charting.10"
Some trouble-oriented charting acronyms:
- SOAP – Subjective, Objective, Cess, Plan
- SOAPIER – Subjective, Objective, Assessment, Plan, Intervention, Evaluation, Revision
- APIE – Assessment, Plan, Intervention, Evaluation
- DAPE - Data, Assessment, Plan, Evaluation
- Cartel – Data, Assessment, Response, Education
- DARP – Data, Assessment or Activity, Response, Plan
We will now await at examples of POMR format charting equally they motion along a continuum away from straight narrative documentation.
SOAP
Soap charting follows a singled-out format that defines the various sources of information followed by a plan of intervention. Lather stands for subjective, objective, assessment, and plan.
- Subjective - provides the client's condition in a narrative form using that person's own words to describe their condition and concerns
- Objective - relates findings such equally vital signs, observations from physical examination, laboratory results, measurements (i.e., weight, age, etc.)
- Cess - summarizes findings into a professional ascertainment of condition, such as is institute within the nursing diagnosis system
- Programme - details what the healthcare professional will do to address the client'south needs
SOAPIER
The basic SOAP format for progress notes are sometimes expanded to fit unique organizational needs, such every bit;
- Intervention that details specifics of the Plan formulated in the earlier SOAP system
- Evaluation of outcomes from the Programme of care
- Revision of planned care needed, based on the evaluation that occurred post-obit the intervention
DARP
DARP moves further along the continuum away from straight narrative-chronological charting into a combination of bank check-off forms and flow sheets supplemented with narrative progress notes. The POMR manner progress note nigh frequently follows the DAR(P) format;
- Information gathered is related to a focus issue (e.k., frequently a summary referring to information found on a checklist or flowsheet)
- Assessment of the information with boosted information not related by the flowsheet (Notation: Activeness is sometimes substituted for, or integrated into the Assessment phase)
- Response to the need brought into focus during the assessment of available data
- Programme for continuing intendance following the intervention phase of the response (i.e., continuation of observation, instruction of client, notification of another professional, etc.)
Risk direction strategies with this charting fashion need to brand certain that healthcare professionals from the unit where the forms volition be utilized accept input into design of the cheque-off forms and flowsheets. Ample room must be present to record pertinent information. Each establishment should provide the staff with sufficient training to employ the strengths of this organisation to its best advantage.
Charting by Exception
Many consider charting by exception (CBE) the antithesis to narrative progress notes. CBE is a format developed to overcome the recurring frustration of lengthy, repetitive narratives. It consists of a heavy component of flowsheet documentation with a blending of POMR narrative added. Quickly marked checklists and flowsheets document normal assessment findings and routine care with narrative documentation limited to findings exterior the expected norm.xi
One potent advantage is that flowsheet blueprint can contain conspicuously defined expectations for the blazon of patients cared for on each unit and in each care setting. Standardization of forms process within each facility allows caregivers to provide consistency in patient cess and documentation. The CBE arrangement still requires POMR documentation of meaning or aberrant findings even so does non require narrative noting when expected outcomes are achieved by interventions provided. Charting by exception can reduce the corporeality of time spent on documentation.
Charting past exception has the potential to be a dandy nugget to electronic medical records documentation. The utilise of apace scored checklists that document routine matters complements at-the-bedside computerized data entry. By shifting the emphasis from descriptive discursive narrative paragraphs for every routine and expected event, to minimal narrative notes for only unexpected or highly significant events CBE may exist the cutting edge of medical documentation.eleven
Since charting by exception is a difference from more than traditional medical documentation models, it can lead to legal challenge. The biggest problem noted seems to be the advent of large gaps of time without patient contact. Although this is not true, if no significant observations are made, no notes will announced in the record to prove the nurse'south attentiveness. Likewise, wellness promotion and preventive care may non be a component on a patient problem checklist, preventing full credit for the work done.
Let the Lawyers Speak…12,13 |
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"If it wasn't Charted, it wasn't Done" is inaccurate and misleading, According to Dan Small of the legal firm Holland & Knight and Launa Rutherford of the firm Grower, Ketcham, Rutherford, Bronsor, Eide & Telan. Proper documentation is important, they continue, but documentation is not intendance. "Aught in the law requires health professionals to document everything they do or say. That would be impossible." Charting should be "a fashion of trying to record things that give a fuller motion-picture show of the care," along with specific cardinal elements essential for documentation. |
Clinical Pathways
Clinical pathways (aka care pathways, critical pathways, intendance maps, or integrated care pathways) are multidisciplinary descriptions of the expected treat a specific affliction or condition with a specified timeline that is the anticipated length of stay. Pathway focus is on outcomes and efficient use of resources while still providing quality care. Pathways have proven to be a good way to identify variances from expected outcomes and promote efficiently organized care, centered on testify-based practice.
Typically, pathways are written to address a specific condition. It usually includes the expected length of stay, care setting, timeline, assessment, multidisciplinary interventions, patient activeness, medications, lab testing, patient and family education, and outcomes. Some facilities are using clinical pathways in conjunction with charting by exception. Use of pathways is irresolute documentation in many healthcare settings. Managed intendance, for example, is heavily invested in clinical pathways, recognizing them every bit an of import tool for rendering and documenting quality care.
The major focus to avoid the legal complications in clinical pathways is the understanding of how your facility is using them and what supportive documentation is required. At some facilities, the pathway has replaced the traditional care plan and progress notes with documentation fabricated straight onto the pathway document unless the patient does non encounter the outcome. At this betoken, a narrative annotation is fabricated.
Computerized Records
Software programs are bachelor to capture patient information in a computerized format. Depending upon the system selected by the facility, information may be entered past keyboard, voice activation, mouse, touch-sensitive screen, or a combination of these methods. Some systems permit the healthcare professional to select pre-written phrases to describe the patient'due south condition with very little judgement formation performed by the professional.
Fear Factor in Computerized Health Record Technology fourteen |
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Concerns about electronic medical health records in discussions amidst healthcare professionals often focus more on the mechanics of the system, its availability and security, rather than on documentation format styles. At center, fears tend to revolve around three main points commonly cited as confidentiality, integrity and availability. Often referred to every bit the "CIA" properties of calculator documentation;
Distrust regarding computerized health records is a factor that limits acceptance with the staff asked to utilize them. The use of consistent measurable security processes and educational activity concerning the systems employed can help overcome the fright of computerized charting and documentation. |
Ample pedagogy must be provided earlier implementing a computerized system. A "hard copy" of essential information should be printed at designated times to ensure an accurate record in case of calculator problems, as determined by each facility's policy. Error correction must be completed earlier the data is permanently stored, and all data should exist double-checked before you enter it. Whatever corrections made afterward storage volition have to be specially noted.
Remember the basics of HIPAA preparation related to the apply of electronic medical documentation.
- Never leave a computer terminal unattended after you accept logged in
- Do non leave information well-nigh a patient on the screen where others tin view the monitor
- Never requite your personal password or computer signature to anyone
- Tell a supervisor if you lot suspect someone may have used your lawmaking.
Legally Defensible Charting
Certain guidelines apply regardless of the documentation format you use. The following tips will assistance ensure that your tape-keeping can be dedicated in the court.
Legibility is essential. Never second-guess someone else's handwriting or their intent. Call the colleague for clarification, if necessary. Correct spelling and proper grammer are crucial, not just for safe patient care but too because they heighten your professionalism. Brand sure a dictionary is kept available to anyone responsible for charting and post a list of commonly misspelled words. Avoid abbreviations when possible. If you must use them, use but abbreviations approved by your facility.
Make sure you have the Right CHART earlier you begin writing.
The medical record is a permanent legal "business organisation record," and as such, entries must not be made in pencil or erasable ink. Write in permanent ink. Stick to blue and black ink. Equally a rule, courtroom proceedings will use copies of the record. Copying and electronic scanning machines duplicate blue and black ink with the highest clarity. If you use a highlighter in your record, mayhap every bit a mode of noting discontinued medication, brand certain that your medical records department can effectively copy highlighted information. Some copy machines "gray out" any writing covered by highlighter.
If anything is secured into the medical record with tape (monitor strips, claret product labels, etc.), use double-sided record or record only onto blank paper. Even though the tape itself is articulate and tin can exist read through past the naked heart, a copy machine may "blackout" the taped area. Faxes must be copied prior to inclusion in the chart. Unless you take a apparently paper copying fax, the ink on the fax may exist water-soluble and fade in a affair of days.
EVERY Folio of the record must have the date and patient name. This is required for a record to exist admitted in a courtroom setting.
Your consummate signature is required once per page. Your consummate signature is your proper noun, followed by your professional designation.
When adding a progress annotation, follow institutional policy to determine if you are to note the time that the entry is being added or the fourth dimension that the observation took identify.
Avoid cake charting, such as "eleven:00 p.1000. to 7:00 a.m." This type of documentation gives the impression of vagueness. Note exact times of all critical treatments, dr. contact, or notices to supervisors. Any time you leave a message with someone in a physician's office, annotation the time and the name or title of the person taking the bulletin.
Make sure the "proper" person does the documentation. For example, The Articulation Commission requires that the initial assessment and care plan to exist performed and documented by a registered nurse. Documentation by the proper person is particularly important in educational, nutritional and rehab assessments.
Avoid documentation practices that either allow or allude to amending or falsification of a medical tape. Eliminate excess white space in your record. When making a progress annotation, write flush to the margin. Too, when you have completed your thought, describe a line through any remaining blank infinite on the line before signing your proper noun. Practice non leave bare lines between entries.
Practice not brand entries in advance. Expect until things happen before marking them down. Even the most predictable events can get off schedule when caring for a patient.
To correct entries, put a unmarried line through the error and so add your initials and appointment of correction. You may note "mistake" or "mistaken entry." Practice not use white-out or tape designed to obliterate typographical errors. Do not correct another's error. Likewise, if you do not concur with an entry, do not tape your opinion adjacent to the disputed entry. Discuss your conclusions with a supervisor to ensure that the patient receives the all-time possible care, and the chart reflects respect for all health care squad members.
When possible, nautical chart as before long as y'all can afterwards you make an observation or provide care. This helps eliminate the chance of forgetting important information. Belatedly entries, out-of-sequence entries, or annex entries may sometimes be necessary. If the entry is fabricated on the following day, always cross-reference the entry so that the reader will read the additional note in the proper sequence. The following steps will eliminate misunderstanding12:
- Add the entry to the first available line,
- Indicate clearly "Belatedly entry,"
- Record the day and time you lot are writing the entry, and
- In the trunk of the paragraph, signal the twenty-four hour period and time of the previous outcome now being described.
Never chart for someone else. If y'all did not participate in an activity or discover someone else's care, do not write anything. If you are on duty when a nurse calls to report that she forgot to tape a patient interaction, chart it in the post-obit way:
"At 8:35 a.1000., Nurse Joann Greenish chosen and reported that at 5:thirty a.m. this morning time she observed…"
Understand countersigning. Only countersign notes when required by the institution.
- If y'all merely review someone's notation, co-sign in the following manner:
- "Student Nurse name/Entry Reviewed by Jane Doe R.Northward."
- If you really participate in the activity, co-sign in the following manner:
- "Student Nurse proper noun/Jane Doe R.N."
Keep documentation objective. Practice not chart opinions or assumptions. Rather than writing, "the patient was unresponsive," your notes should report what you saw through objective assessment. Certificate what you see, hear, or smell. Avoid entries like perhaps, maybe, or I recollect.
Be careful to avoid labeling the patient. For example, avoid descriptions similar demanding, drug-seeking, calumniating, lazy, boozer, hateful, litigious, or out-of-command — instead, note observations as a clarification of the behaviors.
Unusual occurrences and patient injuries demand documenting. Objectively record what you lot witness without making whatever conclusions or unsubstantiated assumptions. Document comments from the patient, roommate or visitor clearly using quotation marks. Record the patient'due south vital signs, concrete condition, mental status, subjective complaints, physician's notification and inflow, and details of handling. However, do not mention that an incident study or occurrence written report was filled out.
Ever certificate a client's uncooperative behavior. For example;
- Leaving confronting medical communication,
- Refusing or abusing medications,
- Declining to follow diet or practice plan,
- Refusing to follow instructions to stay in bed or ask for assistance,
- Failing to give data that effects intendance such every bit consummate history, current medication, treatments,
- Patient or family unit tampering with traction, IV's, monitors,
- Declining to follow-up with visits to the clinic or physician,
- Bringing unauthorized items into the facility
Document whatever safeguards or other preventive measures you are taking to protect your patient (e.g., night light left on, phone call light available, floor clear of trip hazards, etc.).
Nautical chart that the facility's safekeeping for valuable possessions organization was explained and made available to the patient. Encourage patient/family to have possessions sent dwelling house. If they agree, have them sign their names next to a documented statement to that effect. Hash out the availability of a rubber and make sure that all items put in the safe are recorded on a receipt complete with the client's name and ID number. Draw each item in detail using objective language — for example, yellow band with clear stone instead of charting a gold diamond ring. Frequently update the list of valuables for long-term patients. Before a patient is transferred, take an inventory of the list of valuables to verify location of items.
Document medication administration in equally thorough a manner as possible. Note the appointment, time, your initials, the method of administration, and the site where the medication was given if information technology is an injection. When recording intravenous (IV) infusions note the site of infusion, type and corporeality of fluid, medications added, and the assistants charge per unit. At least once a shift, note the condition of the IV site along with the type and size of catheter. If a medication is given for pain, note the site of the pain and its severity. And then follow up, noting the effectiveness of the medication. When omitting a medication, document the rationale. For instance, "pain medication held pending stabilization of vital signs." If a medication order is being questioned, tactfully document your conversation with the doctor. If someone else is giving your patient medication while you are off the unit, brand sure that person charts that they administered the medication.
Avoid exact and telephone orders when possible because of the high hazard of errors. However, information technology is not ever possible. The proper method for documentation of verbal or telephone orders includes:
- Time and date of the telephone call,
- Write the social club verbatim, and and then read the order dorsum to the md,
- Certificate T.O./R.B. (telephone social club/read back) or Five.O./R.B. (verbal order/read back) followed by doctor'southward proper name, and your name
Read-Dorsum Rule 15 |
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Documentation of telephone orders, verbal orders, and the reporting of disquisitional test results by either voice or phone fall nether The Joint Commission's "Read-Back" requirement. Clarity and confirmation that the receiving person has received and written exactly what was intended is the purpose of read-dorsum. Implementation is exactly how it sounds. Read back the order and get confirmation from the person who gave the lodge. Documentation that read-dorsum has occurred should follow the policy set by your facility. In general, the notation T.O./R.B. and your signature are adequate, although your place of employment may crave that "telephone order read dorsum" or "exact order read back" be written out. |
Documentation of discharge instructions should include data related to diet, activity, medications (name, reason for taking, dosage and frequency), skincare hygiene, specific treatments, follow-up appointments, and whatever agency referrals. Along with the note relating that instructions were given, document the patient and family's comprehension of the discharge instructions. If any skills were demonstrated, tape the patient'south ability to demonstrate in return what was taught.
Instance Study
Situation: At 2:00 am, on dark shift rounds, nurse Sally Rise LPN notices customer existence treated for a UTI and chronic liver disease with a bloody expanse on her bed linen from her left forearm where a heparin lock had been placed for Iv antibiotics. The client, 62-year-onetime Rehma Fitzgerald, rouses hands and is enlightened of where she is. She states beingness itchy and must have scratched information technology out. |
Soap Annotation:
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Example: 8/1/2019 0200 Ms. Fitzgerald states, "Oh dear, I must have pulled that fluid tube device out when I was scratching. I have been so itchy!" Six cm area of damp blood nowadays on bed covers abreast clients left forearm. Left forearm heparin lock found pulled out of peel, dangling from opsite dressing remnants. No visible hematoma. Client pulled heparin lock out unintentionally due to skin irritation at site. Pressure held at bleeding site for iii minutes to assure clotting. Site cleansed with betadine swipe and band-adjutant applied. Linen changed. IV team will be contacted to resume 4 access. Note will exist left for physician informing her of incident and requesting prn anti-itch medication. -------------------- S. Ascension LPN |
DAR Note:
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Example: 8/i/2019 0200 L. forearm heparin lock establish DC'd by customer. No visible hematoma. 6cm clammy blood drainage on bed linen. Client states had been itching and must have scratched device out. Site cleaned; pressure held 3min. Light dressing practical. IV team and MD to be informed. Anti-itch prn will be requested. Customer states "Thank you, dearest. I must have scratched that device out. I have been so itchy!" ----- Southward. Rise LPN |
Summary
The primary purpose of medical documentation is to establish that individual's health status and need for intendance, record the care given, and demonstrate the results of the intendance. Medical documentation allows for the exchange of information between all members of the healthcare team. The health record provides legal proof of the blazon of intendance the patient received and that person'due south response to that intendance. Medical documentation that is poorly maintained, incomplete, inaccurate, illegible, or altered, generates uncertainty regarding the handling given to the patient. Be factual when documenting. Do not guess, generalize, or give personal opinions. Rely on your professional guided physical observations. What did yous see, feel, hear or aroma? Documentation of patient care holds the healthcare team members to professional accountability and demonstrates the quality care you have given.
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References
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- TJC. (2018, Sep). Official "Exercise Not Apply" List. The Articulation Commission Fact Sheet. Accessed June one, 2019. Visit Source.
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- Cohen S. (2018, Oct). Turning critical thinking into critical writing. PPS Alert for Long-Term Care. Accessed April 15, 2019. Visit Source.
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- Chowdhry, SM., et al. (2017, April). Trouble Oriented Charting: A Review. International Periodical of Medical Data. Doi:x.1016/j.ijmedinf,2207.04.016. Accessed July 5, 2019.
- Woten, 1000., et al. (2017, April). Charting by Exception. CINAHL Nursing Guide. Accessed July vi, 2019. Visit Source.
- Small-scale, D., & Rutherford, Fifty., (2009, July). Documentation Myths in Litigation. Provider. (Washington, D.C.), 35(7), 37. Accessed July v, 2019. Visit Source.
- Kelley, T. (2017, June). If it Wasn't Documented information technology Wasn't Done. Nightingale Apps. Accessed July half-dozen, 2019. Visit Source.
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